World Communication's customer care solutions help modern customer care departments & companies to overcome the major challenges of the new era like:
- Transition to Customer Experience Management
- Integrating & automating multiple types of data and applications.
- Compliance with Rules and Regulations
- Attracting and Retaining Top Agents
- Reaching the Mobile Consumer
- Growing customer satisfaction
- Maximize Financial Contribution
We provide modern innovative products like Automatic Number Identification (ANI), Automatic Call Distributor (ACD), Virtual Interactive Voice Response (VIVR), Computer telephony integration (CTI), Predictive Dialing, Workforce Management (WFM), process optimization, Unified desktop, Integration & Automation in order to help you improve key performance indicators like Average Speed Answer, Average Talk Time, Average Handle Time, Agent Utilization Rate, Abandon Rate etc.